ketolg ketolg in the old movie Miracle on 34th StreetMacy’s Santa sends customers to Gimbels’ rival store for products Macy’s doesn’t have. After an outcry from management, it then turns out that customers really appreciate this service and are becoming more loyal to Macy’s than ever before. Today’s retailers have forgotten this lesson. Everyone is looking to … Read more
People who don’t often rent cars from rental car companies don’t always realize how their driving record will affect their ability to rent a car, or if it matters at all. When renting a car, it’s a good idea to check with the car rental company to inquire about any specific disclosures or rules they … Read more
Imagine a romantic relationship without communication! How does one accomplish this feat? Impossible, you say? Relationships of all kinds require effective communication on multiple levels. This generalization extends to business relationships between sellers and customers. A large Florida sewage and waste company recently completed the acquisition of a smaller regional company here in South Carolina, … Read more
Well, I’ve been to a great deal of travel in my life, and I might have mentioned more hotel rooms than 95% of the population. In fact, I’ve been to cities over 99% of the population and been banned from more car rental agencies I care to remember. Why are you asking? Because at my … Read more
There has always been an unwritten code of socially acceptable rules and norms throughout the history of human civilization. There are some things you do and others you don’t; Some appropriate and some not appropriate. But these unwritten laws don’t just apply to hospitality or fine dining. It is completely valid in the world of … Read more
If you’re looking to expand your sales into new markets, there’s one big question you need to ask: Do I build a direct sales presence or use a distributor? Each method has its own advantages and disadvantages, but we will build a strong case for using one method over the other in almost every case. … Read more
Are you ready to learn how to keep every guest happy? It starts with making sure that your managers are thoroughly trained in every position within your restaurant. They need to know all the functions, so they can intervene if someone gets sick, or if sales are higher than expected. The manager needs to be … Read more
For many people, hiring a customs broker can mean an increased cost. However, if you outline the benefits of an agent’s services, you will know that this cost is nothing compared to the number of benefits they can offer you. Mentioned below are just three of the many reasons why you should hire a broker … Read more
Customer service is a major aspect of the business. Without it, or if it is severely lacking, the business will end up with a bad reputation and a declining customer base, especially with the increased use of social media where customers share both positive and negative reviews. Word of mouth marketing is very popular, thus … Read more
